Refund Policy
Last updated: 3 October 2026 · Part of the Terms of Service
Screenbutler is sold by Sea View Software GmbH, Gießen, Germany, through Paddle.com Market Ltd as Merchant of Record. Every subscription starts with a free 14-day trial that needs no payment details, so you can test every feature with your own screens before you pay anything. This policy explains what happens if you still want your money back.
1. 14-day money-back guarantee on the first charge
If you are not satisfied, we refund the first charge of a new subscription in full when you ask within 14 calendar days of that charge. No questions asked. This covers the first monthly payment after the trial.
2. Renewals
Monthly renewals are not refundable, because you can cancel at any time before the renewal date from the billing area of the console and nothing further is charged. Exceptions: if the Service was unavailable for a significant period through our fault, if you were charged in error (for example for screens you had removed before the billing date), or where the law requires a refund, we refund the affected amount, pro rata where appropriate.
3. How to request a refund
Write to hello@screenbutler.app from the e-mail address of your account and include your company name and the Paddle order or invoice number from your receipt. You can also contact Paddle directly at paddle.net with your receipt. We answer within one business day.
4. How refunds are paid
Refunds are processed by Paddle to the original payment method. Card refunds typically appear within 5 to 10 business days, PayPal within 3 to 5 business days, depending on your bank. VAT charged on the refunded amount is refunded with it.
5. What happens to your account
After a refund the subscription ends immediately and the screens pause. Your content stays in the console for 90 days so you can export it (Company → Download everything as JSON) or subscribe again; after that it is deleted.
6. Consumer right of withdrawal
If you are a consumer in the EU, you additionally have the statutory right to withdraw from the contract within 14 days of purchase without giving reasons (§§ 312g, 355 BGB). Send a clear statement to Sea View Software GmbH, Steinstraße 81–83, 35390 Gießen, Germany, or hello@screenbutler.app. If you asked us to start the service during the withdrawal period, a proportionate amount for the period used may be deducted (§ 357a BGB). This statutory right is unaffected by the guarantee above, which is more generous for the first charge.
7. Abuse
We may decline refunds that are requested repeatedly for the same company, or where the Service was used in breach of the Terms of Service.